Refunds & cancellation

These rules sit alongside the Terms and do not reduce any mandatory consumer right.

Seller and payment support

Stripe Managed Payments is the seller of record for the transaction. Your receipt or bank statement may therefore identify Stripe rather than Turbo Shandy Labs. Stripe handles the payment, tax and payment-method side; Paggered handles the product. You can contact either the support route on your Stripe receipt, Paggered support, or support@paggered.app and we will direct the request.

Cancel renewal

• Cancel at any time through Settings → Manage subscription.
• Cancellation stops the next renewal; paid access continues to the period end.
• There is no cancellation fee or minimum subscription term.
• Cancelling does not delete your account or data.

Digital service starts immediately

Paid features become available immediately. Checkout asks you to request immediate supply and acknowledge the effect this can have on a statutory cooling-off right once digital content or service has been supplied. AI generations and other metered usage create an immediate, non-recoverable service cost and count as consumed use.

When a refund is available

We do not automatically refund a used period because you changed your mind, did not use the service, or used an AI feature and then decided not to keep it. We will provide a refund or other appropriate remedy where:

• the same purchase was charged twice or was unauthorised;
• a paid feature was materially faulty, not delivered, or materially misdescribed;
• the law gives you a refund or other remedy; or
• we agree a discretionary refund after considering the individual circumstances.

Where the law permits a deduction for service already supplied during a cancellation period, consumed AI or metered use may be deducted. Nothing on this page removes rights that cannot lawfully be waived.

Founding Lifetime access

Founding Lifetime is no longer sold. Existing Lifetime access continues on the terms it was bought under.

App Store purchases

Refunds for subscriptions bought through the App Store are handled by Apple. Request one at reportaproblem.apple.com. Cancelling stops the next renewal; you keep Pro until the end of the period you have paid for.

How a refund is paid

Approved refunds return through Stripe to the original payment method. Bank processing time varies. Include your account email and approximate charge date when contacting support@paggered.app.

Your data after cancellation

Cancellation leaves the account on the applicable free-access limits. To export or delete data, use Settings and read the Privacy notice.