REFUNDS & CANCELLATION

This page exists so the rules are findable before you pay rather than after. It sits alongside the Terms.

Who you are actually buying from

Payments go through Stripe's managed payments, which means Stripe is the seller of record for the transaction, not Turbo Shandy Labs. In practice:

• Your bank statement and receipt may show the purchase as sold through Stripe rather than under the Paggered name. [TO BE CONFIRMED BEFORE LAUNCH: the exact descriptor shown on statements, so this page names it and people do not report a real charge as fraud.]
• Stripe handles payment and subscription support, and can issue refunds directly. We handle everything about the product itself.
• Either route works for a refund — ask Stripe through the support link on your receipt, or ask us and we will do it. You do not need to work out which.

Cancelling

• Cancel any time from Settings → Manage subscription, which opens the Stripe billing portal.
• Cancelling stops the next renewal. You keep paid access until the end of the period you have already paid for.
• There is no cancellation fee and no minimum term.

Your 14-day right to change your mind

UK and EU consumers have a statutory right to withdraw from a distance contract within 14 days.

[TO BE COMPLETED BY A QUALIFIED REVIEWER BEFORE LAUNCH. How this applies to a digital subscription that starts immediately depends on what you ask the user to acknowledge at checkout, and whether a deduction for use already made is taken. The answer changes what the checkout flow has to say, so settle this before launch, not after. No specific promise is made here in the meantime.]

Refunds outside the 14 days

Subscription periods already used are not usually refunded, but ask — either through the Stripe support link on your receipt, or support@paggered.app. If you were charged in error, charged twice, or could not use what you paid for because of a fault on our side, you will get your money back.

[TO BE CONFIRMED BEFORE LAUNCH: whether a discretionary refund window is offered, and the target turnaround for a refund request.]

Lifetime and founding-member purchases

[TO BE COMPLETED BEFORE LAUNCH: one-off lifetime purchases need their own terms — what "lifetime" means, and what happens if the service is discontinued. This is the highest-risk purchase type to leave undefined.]

How refunds are paid

Refunds go back to the original payment method through Stripe. How quickly it appears depends on your bank, usually within a few working days.

What happens to your data

Cancelling does not delete anything. Your account and history stay, on the free plan limits. To remove your data, use Delete account in Settings — see the Privacy notice.

Contact

support@paggered.app — include the email on your account and roughly when you were charged.